Sťažnosť po anglicky

Sťažnosť po anglicky

Subject: Formal Complaint

Dear Mr. Smith,

I am writing to formally express my dissatisfaction with the washing machine I purchased from ElectroHome Inc. The issues I encountered include multiple malfunctions and a lack of response from your support team.

On October 15, 2024, I purchased a Model WX350 Washing Machine, expecting it to meet the advertised standards of quality and reliability. However, within a week of use, the machine began leaking water, and the spin cycle frequently fails to operate. I have already reached out to your customer service team on two occasions, on October 20 and October 25, but the issue remains unresolved, and I have yet to receive any meaningful assistance.

I kindly request a full refund for the washing machine or an immediate replacement with a fully functional unit. I expect a response within 14 days, along with an assurance that steps are being taken to prevent similar issues for other customers.

Thank you for your attention to this matter. I look forward to your prompt response and a resolution to my concern.

Sincerely,

Jessica Brown